We are Kush Zaharah Sdn Bhd, 406717-H, No: 7, Jalan Meranti 317,40000. Shah Alam, Selangor, Malaysia , trading as www.Rubaq.com and its subsidiaries, associates and officers unless otherwise stated.
Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. We cannot accept returns after 20 days of your receipt of the merchandise.
Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
Merchandise purchased via Rubaq.com can only be returned via mail. Merchandise cannot be returned to Rubaq stores at this time.
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Please allow 10-14 days for the processing of your return.
Retail Store Return and Exchange Policy
At this time, Rubaq.com orders cannot be returned in our retail locations. We apologize for any inconvenience and are working to bring this service to you in the near future.
If a product was not purchased at a Rubaq.com , please return it to the retailer where it was purchased.
Items purchased at Rubaq Boutique, may only be returned to Rubaq Boutique.
Refunds will be issued in the original tender of the purchase, except cash refunds will be issued by mail check. Merchandise accompanied by a gift receipt may be exchanged or returned for merchandise credit only. Merchandise credits cannot be replaced if lost or stolen.
All sale items are final sale.
Rubaq reserves the right to modify its return and exchange policy.
For inquiries, please email us at firstname.lastname@example.org
Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items.
We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
You may cancel any Rubaq.com order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.
REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
NON-REGISTERED CUSTOMERS, please call us to determine order status; to cancel it, please have your order number ready.